Manage your subscription

All billing is managed through Stripe. Only team owners can modify billing. Your team has one Stripe subscription; each paid property is a line item on it.

Upgrading a property

The Upgrade action sits on the property and offers the Starter, Growth and Scale plans (see Plans).

• The team's first paid property: goes through Stripe Checkout, which saves the payment method
• Every later upgrade: adds the property to the existing subscription on the saved card, with no checkout
• When it takes effect: immediately. Daily tracking starts and the property's prompt quota applies

Changing or cancelling a property's plan

Manage a paid property from its billing page. Plan changes are prorated by Stripe. Cancelling takes effect at the end of the billing period, after which the property reverts to the free snapshot state. Data is preserved, but daily tracking stops and the property counts against the team's free-property allowance.

The billing portal

Team owners can open the Stripe Customer Portal from billing settings to update the payment method and download invoices. Invoice lines are named after each property (and its client, for agencies), so the invoice doubles as a per-client cost breakdown.

The agency add-on

The agency add-on is a separate fixed-monthly item on the same subscription. Cancelling it turns off white-label at the end of the billing period; client properties and their plans are unaffected.